Refund and Returns Policy

Easy Return

At baatguru.in, we want every purchase to be a positive shopping experience. If you are not satisfied with a product you received, you may be eligible to request a return within 7 days from the date of delivery, subject to our return conditions.

To start a return, email us at contact@baatguru.in with your order number and a brief reason. Products must be unused, in original packaging, and in the same condition as received.

Once your return is approved and the product is picked up and inspected, a full refund will be processed within 5–7 business days to your original payment method (including COD adjustments where applicable).

Return shipping costs are borne by the customer unless the item is defective or incorrectly shipped.

Order Cancellation

You can cancel your order by emailing contact@baatguru.in with your order number before dispatch.

Orders are usually shipped the same working day, so please send cancellation requests as early as possible. After dispatch, cancellation is not possible, but you may still initiate a return as per the policy above.

On successful cancellation, any paid amount will be refunded within 5–7 business days.

Shipping Policy

Orders placed before the daily cutoff time (typically 2 PM IST, Monday–Saturday, excluding public holidays) are dispatched the same working day. Delivery usually takes 3–4 days depending on your location within India.

Tracking details are shared via SMS or email so you can follow your shipment on the courier’s website. Shipping is free on all orders.

Contact Us

For questions about returns, refunds, cancellations, or shipping, email us at contact@baatguru.in. Please include your order number and a clear description of your query. We aim to respond within 24–48 hours.